For the last year and a half I’ve been an Interaction Designer at Medic Mobile, a global healthcare nonprofit working to improve health equity and access in underserved communities. We build mobile technology that helps connect community health workers with local clinics and health system managers. The design team’s job is to see healthcare service delivery gaps through the eyes of our users and their patients and co-design improved workflows and systems with local implementing partners. 

In my role, I help bring the insights from our human-centered design field work and translate them into an intuitive mobile web interface. I help with early stage investigation, including requirements gathering and generating user personas and user stories, and then I work with the team to brainstorm solutions, create prototypes, conduct usability testing and feedback sessions in the field, synthesize the findings, and continually iterate on the solution. 

Shadowing CHW Rachel on her home visits in Thika, Kenya. Read more in my blog post.

Sketching out a day in the life of one of our CHW users in Kampala, Uganda.

User testing various icon options for the webapp.

User testing various icon options for the webapp. In cases where nothing was quite right, we invited users to draw their own images and add them to the existing options.

User testing a new proposed navigational system for the webapp.

User testing a new proposed navigational system for the webapp. Here the users are comparing the old and the new design layouts.

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