For the last year and a half I’ve been an Interaction Designer at Medic Mobile, a global healthcare nonprofit working to improve health equity and access in underserved communities. We build mobile technology that helps connect community health workers with local clinics and health system managers. The design team’s job is to see healthcare service delivery gaps through the eyes of our users and their patients and co-design improved workflows and systems with local implementing partners.
In my role, I help bring the insights from our human-centered design field work and translate them into an intuitive mobile web interface. I help with early stage investigation, including requirements gathering and generating user personas and user stories, and then I work with the team to brainstorm solutions, create prototypes, conduct usability testing and feedback sessions in the field, synthesize the findings, and continually iterate on the solution.